Privacy Policy

We collect limited information necessary to provide our services:

• Identity & Contact: Name, email address, phone number, shipping/billing addresses.
• Account Credentials: Securely stored user ID and authentication data (passwords are hashed).
• Transaction History: Order details, invoices, and payment confirmations (we do NOT store full card details).
• Usage & Device: IP address, browser type, pages visited, and referral source to improve our website.
• Location Data: Only when you explicitly grant permission (e.g., store locator).
• Communications: Customer support messages, feedback, and survey responses.

We process your data only for legitimate business purposes:

• Create and manage your account
• Process orders, returns, and provide delivery updates
• Respond to customer inquiries and offer support
• Enhance and personalize your shopping experience
• Detect and prevent fraudulent transactions
• Comply with applicable laws and regulatory requirements

We do not use automated decision-making that significantly affects you without human oversight.

We use cookies and similar technologies to remember your preferences, analyze site traffic, and keep you logged in. These small text files help us improve functionality and security.

Your Choices: Most browsers allow you to block or delete cookies. However, disabling essential cookies may affect site features like login and checkout. Third-party analytics cookies are optional and can be rejected via our cookie banner.

We only share your information in limited scenarios:

• Service Providers: Trusted partners who assist with payments, shipping, IT infrastructure, and marketing (under strict confidentiality).
• Legal Compliance: When required by law, court order, or to protect our rights and safety.
• Business Transfers: In case of merger, acquisition, or asset sale, we will notify you and ensure continued protection.

We never sell or rent your personal information to third parties for their own marketing.

We implement industry-standard security measures to protect your data:

• Encryption (TLS/SSL) for data in transit
• Access controls and role-based permissions
• Regular security assessments and vulnerability scans
• Secure storage with limited employee access

While no system is 100% immune, we continuously monitor and update our safeguards.

We retain your information only as long as necessary:

• Account Data: Active account + 3 years after closure
• Invoices & Transactions: 7 years (tax/legal requirement)
• Website Logs: 12 months
• Location Data: 6 months (if permission granted)

After retention periods expire, data is anonymized or securely deleted.

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data.
• Correction: Update inaccurate or incomplete information.
• Deletion: Request deletion of your data, subject to legal exceptions.
• Opt-out: Unsubscribe from marketing communications anytime.

To exercise your rights, contact us using the details below. We respond to all requests within 15 business days.

Children: Our services are intended for individuals aged 18 years and above. We do not knowingly collect personal information from minors. If you believe a child has provided data to us, please contact us to remove it.

Policy Changes: We may revise this Privacy Policy to reflect legal or operational updates. Material changes will be communicated via email or website notice. The "Effective Date" at the top indicates when the policy was last revised.